Privacy Policy


Overview

Revex Solutions Pty Ltd and CommCentral Pty Ltd (“Revex”, “we”, “our”, or “us”) are committed to protecting the privacy of personal and sensitive information shared with us. We provide revenue and billing related solutions to Australian Financial Services Licensees (AFSLs) that include outsourced administration, consulting, and software-as-a-service (SaaS). This Privacy Policy (“Policy”) details our implementation of the Australian Privacy Principles (APPs) and our compliance with Privacy Act 1988 (Cth) (Privacy Act). It outlines how we collect, use, disclose, store, secure and dispose of your personal information.

 

Collection of Personal Information

At times we may request that you supply us with personal information. Generally, this information is requested when you subscribe for a product, or request a service or information from us - such as when you request a fact sheet or a demonstration of our products and services.
Personal information which we may collect from you includes the following:

  • your name
  • your job title and company details
  • your address
  • your phone/fax and email details
  • your date of birth
  • payment information such as your bank account details
  • your education and work experience in applications we receive from you
  • your username, and passwords for our online products
  • information about your internet-enabled device and browsing patterns such as your IP address, operating system and browser type.

Although we generally only collect information that has been provided directly by you, there are times that we may collect information from third parties e.g., a company that provide services to us or an information service provider.

 

Use or Disclosure of Personal Information

Your information is collected and may be used by us:

  • to verify your identity
  • to meet our legal and regulatory obligations
  • to enable you to use and obtain support for our online products, our website or receive the benefit of certain services
  • to help us improve and develop our website, online products and services
  • to understand our user demographics and use of our website and online products
  • for administration and client relationship management
  • to answer questions and respond to comments, requests or queries you send us, including any application for employment
  • for corporate and investor communications (in compliance with ASIC or other regulator’s requirements)
  • to manage fiscal components
  • to send invoices or reminder notices or otherwise notify you of changes to our online products or services, and any other purpose related to or ancillary to any of the above.

We may keep your information for a reasonable period for these purposes.

 

Sharing of Information

We may share your personal information with:

  • the companies in our corporate group
  • our personnel, subcontractors, agents and advisors who have a need for that information as they assist us in running our business, this website or providing related services
  • third party vendors to satisfy our third-party data payment arrangements
  • our subcontractors, suppliers and advisors to the extent necessary and relevant for the provision of our online products or services
  • those other persons we believe are reasonably necessary to comply with our legal and regulatory requirements and/or exercise any rights we have under our contracts

Where we wish to share your personal information with third parties who are not listed above then we shall seek your consent before doing so, unless the data is anonymised (i.e. it does not identify individuals) – in which case we may share the information without first obtaining your consent. In addition, we may transfer your information to countries or jurisdictions which do not provide the same level of data protection as the country in which you reside (including without limitation to the US), if necessary, for achieving the purposes set out above. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is protected.
By submitting your personal data, you agree to such transfer, storing and processing as set out above. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

 

Use of Cookies

Please see our cookies policy.

 

Marketing

We may share your information with our business partners for marketing purposes or we may send you information about other organisations' products and services. We may contact you by mail, telephone, fax, email, or other electronic messaging service with offers of products, services or information that may be of interest to you. By providing us with your contact details you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information from any companies within our group or our business partners (other than on the website which you have requested information about) please indicate this on the relevant form where we collect your information or contact us using the details below.

 

Security

We take appropriate precautions including organizational, technical, and physical measures to help safeguard against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of, or access to, the Personal Data we process or use.
While we follow generally accepted standards to protect Personal Data, no method of storage or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices, and signing out of websites after your sessions. If you have any questions about the security of our websites, please contact us by using the information in the “Contact” section, below.

 

Changes

We reserve the right, at our discretion, to change, modify, add, or remove portions from this notice at any time so we encourage you to review this privacy notice regularly.

 

Third Party Sites

Our websites contain links to other websites, including social media sites and widgets. We are not responsible for the content or privacy practices (including the delivery of any cookies) of these websites. We strongly encourage you to read the privacy notices and policies of those websites before providing those third parties with your information.

 

Access and Correction

You have the right to access, request corrections to and copies of the personal information we hold about you. For quality control and training purposes we may monitor or record your communications with us.

 

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available on request. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

 

Right to Withdraw Consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact support@revex.com.au. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

 

Contact

If you have any questions or complaints about this Policy and what is covers, please put them in writing and to the attention of Privacy Officer using the contact details below and we will respond within a reasonable timeframe.

  • Attention: Privacy Officer
  • Email: support@revex.com.au
  • Post: PO Box 4643, Melbourne VIC 3001

Where you have made a complaint to us and have not had a reply for 5 business days, please contact us by phone on 03 9005 4998 for escalation. If you are still not satisfied with our response, and having made reasonable efforts to address the complaint together, you may raise a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, calling 1300 363 992 or emailing enquiries@oaic.gov.au

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